REFUND AND CANCELLATION POLICY

Last updated: 18 October 2026

Effective date: 18 October 2026

1. About this policy

This policy explains when you can cancel an order for the services of Austin Roy, trading as Rampant Cortex^™ ("we", "us"), and when we give refunds. It applies to our services as described on the website and in your order, including audits, partner trial audits and re-tests. Your signed client agreement contains the full terms and prevails if anything here differs. Agencies buying at wholesale are covered by our Generative Engine Optimisation (GEO) Agency Reseller Terms.

2. Payment and when work starts

Fees are payable 100% in advance. Prices exclude applicable taxes.

Work on an order starts when the order is signed or accepted, we have received payment in full, and we have emailed you our request for information (RFI) for the materials we need. In an agency order for more than one audit, work on each audit starts when we email the RFI for that audit.

3. Cancelling before work starts

You may cancel an order by email to connect@rampantcortex.com, with immediate effect, at any time before work on it has started. We will refund your prepaid fees in full, less any bank and transfer charges (section 7).

4. Cancellation by us

If we cancel an order when you are not at fault, we will refund the prepaid fees for any work not yet started, as set out in section 7.

5. After work has started

Fees are non-refundable once work has started, except as set out in section 4. In an agency order for more than one audit, if you end the order early, or we end it when you are not at fault, we refund the prepaid fees for any audit whose RFI we have not yet emailed. If an engagement ends after work has started, fees are payable for the work done up to that date. A change in AI search results after the report's run dates is not a reason for a refund, because each report is a point-in-time snapshot of results that third-party artificial intelligence (AI) engines produce and change constantly.

6. Revisions and re-tests

If you think the report materially fails to meet your order, tell us by email within 5 business days after delivery. One round of revisions or clarifications, requested within the same 5 business days, is included free of charge. Any re-test that needs fresh data to be collected is a paid re-test, at the re-test price in your order (currently US$149), under an updated order.

7. How refunds are paid

Refunds are paid by the original payment method, less any bank and transfer charges we incur. We aim to issue a confirmed refund within 7 working days. Your bank or payment provider may take longer to show it in your account. Refunds are made in the currency you paid in, and we are not responsible for exchange-rate differences or for charges on your side.

8. Payment disputes

If you have a problem with a payment, please contact us first so that we can try to resolve it quickly before you raise a dispute or chargeback with your bank.

9. Your legal rights

Nothing in this policy limits any right you have under laws that cannot be excluded, such as the consumer guarantees under the Australian Consumer Law.

10. Changes to this policy

We may update this policy by posting a new version on this page with a new "Last updated" date. The version in force when you placed your order applies to that order.

11. Contact and grievances

To cancel or request a refund, email connect@rampantcortex.com with your order number. To make a complaint, contact our Grievance Officer, Austin Roy, Proprietor, Rampant Cortex^™, at grievanceofficer@rampantcortex.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.